Common questions
I didn't get my sign-in code
Televo signs you in with a 6-digit code sent to your email. Check your spam folder first — the code arrives from an automated sender and some providers filter it.
Use the code, not the link. The same email may also contain a sign-in link; codes are more reliable because links can be rewritten by mail clients. Codes are single-use and expire quickly, so request a fresh one if it has been sitting for a while.
What is a Secret Chat, and how is it different?
A regular chat is encrypted in transit and stored encrypted at rest. A Secret Chat adds end-to-end encryption: the keys are generated on your device and never leave it, so message contents are unreadable to us and to our hosting provider.
You can confirm nobody intercepted the exchange by comparing safety numbers with the other person — chat menu → Verify encryption. Matching numbers mean no one sat in the middle.
I reinstalled the app and my old Secret Chat messages are gone
This is expected, and it is the encryption working as designed. Secret Chat history is tied to the encryption keys on the device that received it. Those keys never leave the device and are never backed up to us — so a reinstall creates a new keypair, and messages encrypted to the old one cannot be recovered by anyone, including us.
A call connects but I can't hear the other person
Calls connect directly between devices when the network allows it, and fall back to a relay server when it doesn't. If a call shows as connected but carries no audio, the relay is usually the cause — try switching between Wi-Fi and mobile data, which often picks a different route.
Also check that Televo has microphone permission in iOS Settings → Televo, and camera permission as well for video calls.
How do I report a message or block someone?
Press and hold any message from another person and choose Report. Reports are screened automatically and escalated to human review — we act on confirmed violations by removing content, warning, suspending, or permanently terminating the account.
To block someone, open the chat menu and choose Block. Blocking is enforced on the server in both directions, not just hidden in the interface.
How do I delete my account?
Settings → Delete account. This permanently erases your account, profile, messages, media and push tokens. It cannot be undone, and no email or support request is required to do it.
Why does Televo ask for my phone number?
So people who already have your number in their address book can find you on Televo. Your number is never shown to other users and cannot be read in bulk — matching compares cryptographic hashes, so someone only ever confirms a number they already had.
You can change or remove it later in Settings. Removing it only stops future contact matching; it does not delete your account.